Terms of Service

1. About Seamless.ly

We are Seamless.ly App Ltd., a company registered in the United Kingdom at 124 City Road, London, England EC1V 2NX. We provide a mobile application that enhances how sales teams interact with Salesforce through AI-powered data capture from business cards and voice notes.

Important: Seamless.ly is a supplementary tool for Salesforce. We facilitate data capture and synchronization but do not replace Salesforce's functionality. All your CRM data remains on your device and in your Salesforce instance.

2. Your Salesforce Data

Your data stays yours. All Salesforce records (Contacts, Leads, Accounts, Opportunities, Tasks) are stored only on your device and sync directly with your Salesforce instance. We do not store your Salesforce records on our servers.

You are responsible for:

• Maintaining your Salesforce credentials and security
• Ensuring you have proper authorization to access and modify Salesforce data
• Compliance with your organization's data policies
• Backing up critical data (we recommend using Salesforce's built-in backup features)

3. Usage Limits and Features

Usage Limits

Accounts have monthly limits on:

• Number of business card scans
• Number of voice notes processed

Usage limits reset monthly.

Feature Changes

We reserve the right to modify, add, or remove features, update usage limits, and make improvements to the service. We will notify users of significant changes.

Service Availability

We strive to maintain high availability, but service interruptions may occur for maintenance, updates, or unforeseen issues. We do not guarantee specific uptime percentages unless separately agreed in writing.

4. Acceptable Use

You agree to use Seamless.ly only for lawful business purposes. You will not:

• Reverse engineer, decompile, or attempt to extract our source code
• Use the service to process data you don't have rights to
• Attempt to bypass security features or access other users' data
• Use automated systems to access the service beyond normal use
• Violate Salesforce's terms of service or acceptable use policies
• Upload malicious content or attempt to harm our systems
• Share your account credentials or allow unauthorized access

5. AI Processing

When you use our AI features (business card scanning or voice notes):

• Images, audio, and field metadata (field names, types, picklist values) are processed temporarily by our AI service provider
• Data is permanently deleted immediately after processing — our AI provider does not retain your data and API logging is disabled
• When creating a Task via voice note from a record, the related person's name and company are sent to improve transcription accuracy
• Extracted data goes directly to your device and Salesforce
• Your data is never used for AI training

You're responsible for having the right to process any business cards or create voice notes about individuals and companies.

For complete details on data retention, privacy guarantees, and your rights, see our Privacy Policy Section 6.

6. Intellectual Property

Seamless.ly and its original content, features, and functionality are owned by Seamless.ly App Ltd. and are protected by international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to use the app for your internal business purposes. This license is revocable and tied to your compliance with these terms.

Any feedback, suggestions, or ideas you provide about Seamless.ly become our property and can be used without compensation to you.

7. Privacy

Your privacy is important to us. Our Privacy Policy explains how we handle the minimal information we collect. Key points:

• We collect minimal authentication and account data
• Your Salesforce records stay on your device and sync directly with Salesforce
• Business cards, voice notes, and field metadata are processed temporarily by our AI service provider, then permanently deleted

8. Security

We implement industry-standard security measures to protect your data:

• All data transmission uses TLS 1.2+ encryption
• Device storage uses platform-level encryption (AES-256)
• We have passed Salesforce's AppExchange Security Review (September 2025)
• Our infrastructure providers maintain SOC 2, ISO 27001, and other certifications

Incident Notification

In the event of a security incident affecting your data, we will notify affected users within 72 hours of confirmation. For critical incidents, notification will occur within 24 hours.

Full security and architecture documentation is available under NDA.

9. Disclaimers and Limitations

No Warranties

Seamless.ly is provided "as is" without warranties of any kind. We don't guarantee uninterrupted service, accuracy of AI processing, or compatibility with all Salesforce configurations.

Limited Liability

To the maximum extent permitted by law, Seamless.ly App Ltd. won't be liable for any indirect, incidental, special, or consequential damages, including lost profits, data loss, or business interruption.

Data Accuracy

While our AI is sophisticated, it's not perfect. Always verify extracted data before saving to Salesforce. You're responsible for the accuracy of data in your CRM.

Our total liability for any claims related to the service will not exceed $100 or the amount you've paid us in the past 12 months, whichever is greater.

10. Indemnification

You agree to defend and hold harmless Seamless.ly App Ltd., its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the service
• Your violation of these terms
• Your violation of any third-party rights
• Any data you process through the service

11. Account Termination and Data Deletion

Either party can terminate these terms at any time:

You Can Stop Using Seamless.ly Anytime

To completely remove your data:

• Log out or delete the app to immediately remove all local data including Salesforce records from your device
• Request account deletion by emailing privacy@seamless.ly — we will delete all your data from our systems and confirm deletion in writing within 30 days

Your Salesforce data remains in your Salesforce instance and is unaffected by deleting Seamless.ly.

We May Suspend or Terminate Access

If you violate these terms or abuse the service, we may suspend or terminate your access. We'll try to give reasonable notice when possible.

Upon Termination

Your license to use Seamless.ly ends immediately. Provisions regarding liability, indemnification, and intellectual property survive termination.

12. Third-Party Services

Seamless.ly integrates with third-party services:

• Salesforce: You must comply with Salesforce's terms and maintain a valid Salesforce account
• AI Providers: Image and voice processing uses third-party AI services as described in our Privacy Policy

We are not responsible for third-party services, their availability, or changes to their terms.

13. Changes to Terms

We may update these terms as we develop the service. We'll notify you of significant changes through the app or email. Continued use after changes means you accept the new terms. If you don't agree with changes, you should stop using the service.

14. Governing Law and Disputes

These terms are governed by the laws of the United Kingdom. Any disputes will be resolved in the courts of London, England.

Informal Resolution

We'll try to resolve any issues informally first. Contact us at legal@seamless.ly if you have concerns.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

15. General Provisions

Entire Agreement

These terms and our Privacy Policy constitute the entire agreement between you and Seamless.ly App Ltd.

Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

No Waiver

Our failure to enforce any right doesn't waive that right.

Assignment

You cannot transfer these terms without our consent. We may assign these terms to any successor or affiliate.

Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, acts of government, internet or infrastructure provider outages, labor disputes, or other events that could not have been reasonably anticipated or prevented.